Frequently Asked Questions

What products do you use when you come over and clean?

We require regular clients to have their own cleaning products and supplies.  Any one-time cleaning job we are happy to provide a rental kit at a flat rate.

If you wish to purchase cleaning products and supplies through us, we will deliver what you require at your next visit.  Our HMMs take diligent notes of what you are running out of and we notify you when something requires replenishing.

Please note, we are a green cleaning company – so we are trained on how to clean without chemicals or harsh products.  Let us help ‘convert’ you!

What is a Home Maintenance Manager?

Home Maintenance Managers, or HMMs, are the professionals who come into your home and provide quality cleaning services for you.  We make our best efforts to send the same HMMs each time, however we do not guarantee it.  Our HMMs have access to detailed information about the preferences and requests of each client to ensure consistency with our work. 

How many Home Maintenance Managers will come over?

Depending on the job and the size of your space, we will either send one HMM or a team.  Clients are charged in labour hours, and one HMM working for three hours equates to three HMMs working for 1 hour.  Costs are the same!

Are you bonded and insured?

Yes. 

Why choose a Home Maintenance Manager?

Our Home Maintenance Managers are experienced, trained, careful, reliable, honest, and in great shape.  We are professionals!  Management goes through a meticulous hiring process which involves reference and credibility checks, training, and bonding and insurance protection.   HMMs know how to use products properly so that we don't ruin any surfaces.  Moreover, HMMs know how to work with the elements and fixtures and know our unique cleaning methods to ensure efficient and effective cleaning.

What's your guarantee?

We have a stellar track record; however, if you are dissatisfied with your cleaning you are given a 24 hour period to contact us and have that particular area re-cleaned at no cost to you.  A note will also be made on your file so that we know to pay particular attention to it next time.  If the cleaning has been given a ‘time cap’ by the client, Clean My Space cannot offer a guarantee for that job since there is no telling how long it may require to complete to our standards. 

Will the first cleaning take longer?

In order to bring your space up to Clean My Space Standards, the first cleaning (or a visit occurring more than three months after our last visit) will take longer so that we can give your home that deep cleaning it needs.  Homes that have not been cleaned in a while or homes with pets will take longer to clean.  Visit our SERVICES page to learn more about what an initial cleaning entails.

I've got a pet, are you ok with that?

Sure, we can handle pets!  We expect that pets will be properly cared for by you, and ask that you keep them out of the HMMs' way to ensure we can clean properly.  Please understand that we do not take responsibility for your pets while cleaning (feeding, walking, handling feces or urine, changing litter).  Please note that homes with pets do take longer to clean and that will be reflected in the price.

How does payment work?

Clients must provide Clean My Space with a credit card pre-authorization form prior to our visit.  If you do not hold a credit card, the office will make special pre-payment arrangements with you. 

Is HST charged?

Yes, 13% HST will be added to your invoice, applicable for all of our services and products.

Do you change linens or do laundry and ironing?

If you leave fresh linens on the bed or specifically request this, we will change them.  Beds will be made regardless of linen changes.  Laundry and ironing can be done and must be discussed ahead of time with your Client Service Representative.

What if I want something done that’s not on your checklist?

Just ask!  We pride ourselves on being accommodating.  So long as we are able to do the job (have the right tools and training), we would be glad to schedule in extra work at your home.  Please discuss your requirements at least 48 hours prior to the visit so that we can allot any additional requirements.  We may be unable to complete any shorter term requests. 

What if I need to cancel my appointment?

We understand that schedules may change and that flexibility is required.  We require a 48 hour notice for cancellation - voicemail or email is acceptable and all messages are time stamped for accuracy.  A $50 cancellation charge will apply if notice is not received before this deadline.  If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, a 50% lockout fee is levied.  Our HMMs rely upon the work we provide to them and we must always respect their time.